Movers

1. Moving Cost-related Questions:

• How do you determine the cost of the move?

• Are there any hidden fees I should be aware of?

  Yes ask the company if they charge extra for material, drive time, and stairs.

• Do you provide a written estimate?

  It is the law that movers provide you with at written estimate prior to the move.

1. Scheduling and Availability:

   • What is your availability for the date I plan to move?

     You need to schedule your move at least a month in advance. Try to make sure these dates you set for you move are in stone and not to change them unless closing issues.

   • How far in advance should I schedule my move?

     You should schedule your move a month in advance.

   • Do you offer services on weekends or holidays?

     Most do on holidays but will will come at a cost. Most moving companies like Cool Springs Relocation work 7 days a week.

2. Services Offered:

   • What services are included in your standard moving package?

     Load and Deliver

   • Do you provide packing services, and is it an additional cost?

     Yes our movers are trained to pack all items in your house. Packing charges are not included in the local moving charges but in a separate section on the bill called packing services.

   • Are there any items you won't move?

3. Insurance and Liability:

   • What type of insurance coverage do you provide?

     Cool Springs Relocation provides free insurance coverage based on the average standard. Over a decade of moving with no damage done by our movers we are able to provide this.

   • How do you handle damages or losses during the move?

     File a claim process and it usually handled in a couple of days.

   • Are there items that are not covered by insurance?

     Usually High price Jewelry and High value art work.

4. Logistics and Transportation:

   • What size of trucks do you have available?

   • How will my items be secured during transportation?

   • Do you provide tracking for long-distance moves?

5. Experience and Credentials:

   • How long have you been in the moving business?

     Cool Springs Relocation been a licensed moving company serving the greater Nashville area for over a decade.

   • Are your movers trained and certified?

     Yes most of our movers have decades of experience

   • Can you provide references or customer testimonials?

6. Payment and Payment Methods:

   • What forms of payment do you accept?

   • Payment will be made upon delivery.

   • Is a deposit required, and if so, how much?

     Cool Springs Relocation Requires NO Deposit.

7. Cancellation and Rescheduling Policies:

   • What is your cancellation policy?

     You can cancel anytime but because our schedule books a month in advance we might not be able to reschedule.

   • Is there a fee for rescheduling the move?

     NO FEE

   • How much notice is required for changes?

   8. Timeline and Duration:

   • How long do you estimate the move will take?

   • Most customer think these days that moves are done in one day. This is mostly not the case. The average home is 2200 SqFt and has 8-12k lbs. this on average will two days to safely protect and move. Sure it can been done in one day with other movers but when all your items get damaged good luck getting the repairs done.

   • Can you provide a detailed timeline for the moving day?

     We can give you an estimate but we tell the customer to schedule all day.

   • What happens if the move takes longer than expected?

     With our moving estimate we have yet had a move go over schedule.

Addressing these questions can help customers make informed decisions when hiring movers and contribute to a smoother moving process. I hope we answered most of your questions regarding moving. If you have any further questions or ready to schedule a move. Please contact us at 615.932.0098